Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and DTLA Professional Services, LLC, doing business as LeadRM.app (“LeadRM,” “we,” “us,” or “our”), 770 S Grand Ave, Los Angeles, CA 90017. They govern access to and use of the website at https://leadrm.app and the LeadRM application (the “Service”).

By creating an account, clicking to accept, purchasing credits, or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

The Service is offered to businesses and to individuals acting for business purposes. You must be at least 18 years old and able to form a binding contract. You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account.

LeadRM is a pay-as-you-go customer-relationship tool and lead utility. It lets you store lead records, import files, search public business directories, and request email verification. Directory sources you may select include, as examples, Google Maps, Yelp, Trustpilot, Google Play, Product Hunt, and G2. The Service does not send email or text messages and is not an email service provider.

There is no monthly subscription fee for the CRM itself. Paid use is through credits, except where a separate license provides a monthly credit pool. Storage is limited to the lead storage included in the account's plan or workspace tier; Agency has no storage cap. A single search processes at most 500 businesses.

We may change, suspend, or discontinue features. The Service may be interrupted for maintenance, capacity, third-party outages, or events outside our control.

New accounts receive a starter balance of 10 credits. Additional credits may be bought as one-time packs processed by Stripe. In some cases we may instead bill you by a manual invoice, which may be payable through PayPal; an invoice purchase grants the credits stated on the invoice. Current packs are a Starter Trial of 100 credits for $5, a Starter Pack of 300 credits for $12, a Growth Pack of 1,000 credits for $29, and a Pro Pack of 3,000 credits for $69. The price and credit count that apply to a purchase are those shown at checkout. We may change pack prices and sizes for future purchases.

When a search uses LeadRM credits, the charge is one credit for each business processed and one additional credit for each email that verification marks Valid. A verification result of Invalid or catch-all is not charged a verification credit. A separate check of email addresses already stored in the account costs one LeadRM credit for each address actually submitted to verification.

An extraction credit is consumed for each business that is processed even if no email is found, the email field is blank, or you select an option to save only businesses with verified emails and that option drops the row. Credits pay for processing. They are not a promise that any particular record, email address, phone number, or domain will be returned.

Workspace and license monthly credit pools, including AppSumo tiers, are separate from purchased packs. Where a license is active, the monthly allowances are 1,000 credits and 3 seats (Tier 1), 3,000 credits and 5 seats (Tier 2), and 8,000 credits and 10 seats (Tier 3). Unused monthly credits do not roll over. The monthly pool is replenished on the first day of each month. Redeeming a license does not wipe purchased pack credits. Purchased credits remain on the purchasing account until they are used.

When a Tier 3 customer key is used for a processing step, that step does not consume LeadRM credits. Charges, if any, are billed by the customer’s own vendor.

The code PROH40-OFF, if accepted, is a 45% discount for first-time buyers only, expires December 31, 2026, applies to price only, and still grants the full credit count of the pack purchased. We may reject any use that is ineligible, expired, duplicated, or otherwise inconsistent with the promotion.

Leads, email addresses, phone numbers, domains, and verification results are provided as available, from sources that change without notice. We do not guarantee that a search will return any leads, that an email address exists, that an email address is deliverable, that a business is still operating, or that any data is complete, current, or accurate.

Results can be blank. Directory coverage varies by source, location, and query. A verification label is an automated opinion at a point in time, not a promise of inbox placement or of a person’s identity. The Service may be interrupted, delayed, or unavailable. You are responsible for reviewing records before you rely on them.

You are solely responsible for how you use leads and for your compliance with all laws that apply to your outreach and to your handling of personal information, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), the GDPR, Canada’s Anti-Spam Legislation (CASL), and other email, telephone, privacy, and marketing laws.

We do not authorize spam, unsolicited bulk email, unlawful texts or calls, or any contact that violates those laws. You must honor opt-out requests and any consent requirements that apply to you. The Service does not send messages for you, and nothing in the Service is legal advice about your campaigns.

Credits are a limited right to use the Service. They are not cash, are not a stored value or deposit, and are not transferable. Credits are not refundable, and purchases are not refundable, except where applicable law requires a refund. We may correct billing errors, including by adjusting a credit balance or reversing a charge that was applied in error.

Failure of a search to return an email, a blank field, an inaccurate record, or a verification result you disagree with is not a billing error and is not grounds for a credit or a refund. Practical cases, including promotional prices, duplicate charges, and marketplace licenses, are described in the Refund Policy.

Tier 3 workspace owners may supply their own vendor API keys for directory retrieval, enrichment, or email verification. You are solely responsible for those vendor accounts, for complying with those vendors’ terms, for all charges those vendors bill, and for the security of the keys. LeadRM is not a party to your vendor contracts and is not liable for those third-party bills, rate limits, data quality, or outages.

Keys are stored so the owner can run searches on the owner’s own accounts. Access is limited to the workspace owner. We do not use those keys to market to you.

You will not:

• use the Service for unlawful activity or upload unlawful content;
• abuse, probe, overload, or disrupt the Service or other users’ accounts;
• scrape, harvest, or automate access to the Service except through the features we provide;
• resell, sublicense, or offer the Service itself as a bureau or competing platform;
• attempt to bypass credit charges, access controls, or usage limits;
• reverse engineer the Service except to the extent a law expressly permits it; or
• use the Service to send spam or to contact people unlawfully.

You may export your own lead records for use in tools you choose. That permission does not include a right to resell access to LeadRM.

We and our licensors own the Service, including the software, interface, branding, and documentation. These Terms do not grant you any ownership of the Service. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms.

You own the lead records and files you submit, and the directory results saved to your account. You grant us a limited license to host, copy, and process that material solely to provide and secure the Service for you. You represent that you have the rights required to submit that material and to instruct us to process it.

You may stop using the Service at any time. You may delete leads in the application and may delete the account as described on the Delete Account page.

We may suspend or terminate access, or remove content, if we reasonably believe you have violated these Terms, created a security risk, failed to pay amounts owed, or used the Service in a way that could harm us or others. We may also discontinue the Service. Where practical, we will give notice. We do not need to give notice if the risk is urgent.

On termination for your breach, unused credits are forfeited except where applicable law requires otherwise. Sections that by their nature should survive, including ownership, disclaimers, limits of liability, indemnity, and governing law, survive termination.

THE SERVICE, INCLUDING ALL LEADS, EMAIL ADDRESSES, PHONE NUMBERS, DOMAINS, VERIFICATION RESULTS, AND CREDITS, IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, CURRENT, OR ACCURATE.

WE DO NOT WARRANT THAT A SEARCH WILL RETURN ANY RESULT, THAT AN EMAIL ADDRESS EXISTS OR IS DELIVERABLE, THAT A BUSINESS IS OPERATING, OR THAT DATA WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE FOREGOING MAY NOT APPLY TO YOU. IN THOSE JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MINIMUM COVERAGE THE LAW REQUIRES.

TO THE FULLEST EXTENT PERMITTED BY LAW, LEADRM AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

THIS EXCLUSION INCLUDES DAMAGES FROM BLANK OR INACCURATE LEADS, FAILED OR INCOMPLETE SEARCHES, VERIFICATION RESULTS, BOUNCES, SPAM COMPLAINTS, CAMPAIGN PERFORMANCE, SERVICE INTERRUPTIONS, AND CHARGES OR OUTAGES ON A VENDOR ACCOUNT YOU SUPPLIED.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE DURING THE THREE MONTHS BEFORE THE CLAIM AROSE. IF YOU PAID NOTHING DURING THAT PERIOD, OUR TOTAL LIABILITY IS ZERO. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT.

You will defend, indemnify, and hold harmless LeadRM and its members, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your lead data, your outreach or other use of records obtained through the Service, your violation of law (including CAN-SPAM, the TCPA, the GDPR, and CASL), your vendor accounts and API keys, or your breach of these Terms. We will give you prompt notice of a claim for which we seek indemnity, and you will not settle any claim that imposes an obligation on us without our prior written consent.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to any non-waivable right you have to bring a claim in your local courts, the state and federal courts located in Los Angeles County, California, have exclusive jurisdiction, and you consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms by posting a revised version with a new effective date. These Terms are effective October 13, 2026. If you continue to use the Service after the updated Terms take effect, you accept them. If you do not agree, stop using the Service.

If a provision of these Terms is held unenforceable, it will be modified to the minimum extent required, and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a reorganization or sale of the Service.

These Terms, together with the Privacy Policy and any order or checkout terms presented for a specific purchase, are the entire agreement between you and us about the Service. They supersede prior agreements on that subject. Marketing pages, help articles, and other descriptions are illustrative. If they conflict with these Terms, these Terms control.

LeadRM.app, a DBA of DTLA Professional Services, LLC
770 S Grand Ave
Los Angeles, CA 90017
United States

Phone: +1 213-444-2224
Email: info@dtlaprofessionalservices.com
Website: https://leadrm.app