Refund Policy

LeadRM.app (“LeadRM,” “we,” “us,” or “our”) is a trade name (DBA) of DTLA Professional Services, LLC, 770 S Grand Ave, Los Angeles, CA 90017, United States. This Refund Policy explains when a purchase of LeadRM credits may be refunded. It applies to purchases made through https://leadrm.app.

This policy is read together with the Terms of Service and the Privacy Policy. If this policy and the Terms differ on whether a purchase is refundable, the Terms control, except where applicable law requires a refund.

Paid use of LeadRM is through one-time credit packs processed by Stripe. There is no monthly subscription fee for the CRM itself. Current packs are:

• Starter Trial: 100 credits for $5;
• Starter Pack: 300 credits for $12;
• Growth Pack: 1,000 credits for $29; and
• Pro Pack: 3,000 credits for $69.

The price and credit count that apply to a purchase are those shown at checkout. We may change pack prices and sizes for future purchases. New accounts also receive a starter balance of 10 credits. That balance is not a purchase and is not refundable.

Promo codes, including percentage-off codes, reduce the price you pay. The full credit amount of the pack is still added to the account. If a refund is issued, it is a refund of the amount actually paid, not the list price of the pack.

Credits that have already been used are not refundable. Used credits include businesses processed in a directory search, email checks that return Valid, and completed Find Email searches. A verification result of Invalid or catch-all is not charged a verification credit.

Credits pay for processing. They are not a promise that any particular lead, email address, phone number, or domain will be returned. A search that used credits is not a failed product because an email field is blank, a record is incomplete, or a result is not the one you hoped for.

Credits are a limited right to use the Service. They are not cash, are not a stored value or deposit, and are not transferable. Purchases are final once credits are delivered to the account. Credits are not refundable, and purchases are not refundable, except where applicable law requires a refund, or if we charged you in error or the credits never arrived.

We may correct billing errors, including by adjusting a credit balance or reversing a charge that was applied in error. Leaving credits unused is not, by itself, a billing error.

If you were charged more than once for the same purchase, or if a checkout charge completed and no credits were delivered to the account, contact us. We will refund the duplicate charge, or the charge that delivered nothing.

A purchase that delivered the credits shown at checkout is complete. We do not treat a later decision not to use those credits as a failed checkout.

AppSumo licenses and similar marketplace codes are sold by that marketplace, not by LeadRM. Refunds for the price paid to the marketplace follow that marketplace’s own policy. LeadRM does not refund amounts you paid the marketplace.

Workspace credits from a redeemed license that have already been used are not refunded by LeadRM. Redeeming a license does not convert purchased credit packs into a refundable balance.

Email info@dtlaprofessionalservices.com with the account email, the date of the charge, the amount, and a copy of the receipt or other proof of payment. We review requests within 5 business days.

A review is a check against this policy. It is not a promise that a refund will be issued. Where this policy or the Terms say a purchase is final, we will tell you that.

Contact us before you dispute a charge with your bank or card issuer. A duplicate charge, or a charge that delivered no credits, can be corrected directly. Filing a chargeback does not change whether credits were delivered or already used.

Leads, email addresses, phone numbers, domains, and verification results are provided as available, from sources that change without notice. We do not guarantee that a search will return any leads, that an email address exists, that an email address is deliverable, or that any data is complete, current, or accurate.

A completed search or Find Email request that used credits is not eligible for a refund solely because an email was blank or a lead was not useful to you. The same rule is stated in the Terms of Service.

This policy is governed by the laws of the State of California, without regard to conflict-of-law rules, consistent with the Terms of Service. Nothing in this policy limits a non-waivable refund right that applicable law gives you. Where the law requires a refund, we will provide it.

Refund requests and questions about this policy may be sent to:

LeadRM.app, a DBA of DTLA Professional Services, LLC
770 S Grand Ave
Los Angeles, CA 90017
United States

Phone: +1 213-444-2224
Email: info@dtlaprofessionalservices.com
Website: https://leadrm.app